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Apr 16 & 17 / 2025

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Adam Boelke: Speaking at the Call and Contact Center Expo USA

Adam Boelke

Alignment Advantage Group

7 Proven Culture Principles to Proactively Optimize Performance

Most leaders are clear on the impact employee engagement has on boosting operational and company performance but the daily fire drills and shifting priorities make it challenging to know where to start. In this presentation, participants will learn the 7 culture principles necessary to proactively create a culture of engagement that’s proven to drive bottom-line results, a world-class customer experience, and significantly reduce the daily fire drills.

About Adam Boelke

Adam Boelke is an award-winning former VP of Operations with 30+ years leading global customer service operations for Fortune 500 companies and others, directly responsible for as much as $1.25B in revenue, 195M+ calls a year, and 2700+ team members and has built 10 multi-site global customer and technical support organizations from the ground up, with centers throughout the U.S., Philippines, Mexico & Europe.

He is an esteemed Academy Member of CCNG and an expert at call center optimization strategies that consistently amplify company performance, dramatically reduce cost, and deliver industry-leading customer loyalty and satisfaction.

Adam is the creator of the ‘C’s of Success’ Culture methodology that includes scalable, field-tested strategies he’s used to reliably drive employee engagement and performance, published in part in the annual white paper titled “Managing Highly Effective Employees.” by the Corporate Executive Board’s Customer Contact Council (now Gartner).